Terms and conditions

Welcome to the services of Nawab Medtron. We aim to deliver high quality and affordable products that will allow our clients to experience exceptionally high quality medical services abroad. Our role is to act as a third party facilitator between the hospitals and surgeons we are affiliated with and yourself; we endeavor to work in your best interests as part of this process. The quote will include the procedure that you and the hospitals and surgeons we are affiliated with, have agreed upon. All procedures should be thoroughly understood and if there is any aspect that you do not understand please seek clarification. If requested your quote may include the cost of travel and other services.

No warranties
The information accessed through Nawab Medtron’s website is presented in summary form and is not exhaustive. Nawab Medtron does not give any warranties or representations to its accuracy or completeness.
The information accessed through Nawab Medtron website and other communication contains forward-looking statements that involve risks and uncertainties, including statements with respect to the potential benefits of a healthcare plan or medical procedure, and successful treatment of a medical condition of the patient. Actual results may differ materially from those indicated by such forward-looking statements.

Application for the treatment/procedures:

Your applications which are sent via our web site or requested by phone call are received by Nawab Medtron’ Patient Information Centre. The advisors are trained to answer general questions about the procedures and the terms of the service. If you have any questions regarding any kind of medical issues, the advisor will direct the questions to the professionals and they will be happy to answer your entire queries.

Quotation:
In the first stage the amount fixed is just the estimate. After the face to face consultation the decisive amount will be confirmed. Please note that the original estimate may be slightly modified after the personal evaluation by the professional after your arrival. Any kind of exchange with the Patient information Centre is free of charge and does not represent any kind of an agreement between Nawab Medtron and the patient.

Items included in the quotation:
The quotation for a standard medical trip includes the fees for the medical team, pre surgical studies and hospitalization. A customized medical trip may include the fees for accommodation, assistance service and within the city transportation. The quotation send to the patient will include all the items in detail.
Please note that the quotation does not include:

Airline ticket
Intercity Transportation
Accommodation for the person accompanying the patient

Reservation:

Once the date for the trip and the details concerning the medical services have been agreed upon, the patient will be required to make a payment that will be 50% of the package’s total cost. After the reservation has been made the patient will be referred to Patient Care Centre.

Before the trip:

The entire medical trip will be planned by the Patient Care advisor. In order to evaluate whether the patient is fit for undergoing the treatment required, the advisor will ask the patient for his/her medical record and other related information.

Preexisting Diseases:

Patients with preexisting diseases will have to make an extra deposit (apart from the package) that will be used for the specific analysis required by his/her condition or for hiring specialized medical staff to assist the patient during the procedure.

The deposit will be reimbursed to the patient if no extra services related to his/her preexisting condition is needed.

Unforeseen complication:

If the compulsory medical studies show that the patient suffers from a preexisting condition or disease that may interfere with the procedure but of which the patient has no previous knowledge:

the patient will be informed about his/her medical condition and about the possible consequences the procedure will have on his/her health,
the patient will have to pay a deposit (apart from the package) that will be used for specific analysis or for hiring specialized medical staff,
the deposit will be reimbursed to the patient if no extra services related to his/her preexisting condition are needed.

Nawab Medtron will not perform any procedure that might have negative effects on the patient's health without taking all the necessary precautions.

Confirmation of the dates:
The dates of the consultation and the treatment will be confirmed will be confirmed by the Patient Care Center via email. The patient will make the payment of the remaining 50 % on arrival in India before the procedure begins.

Arrival in India:
The patient will arrive at the designated airport. He/she will be received by a companion at the airport and will be taken to the hotel where he/she will stay. The patient will be given a file which will contain the entire schedule for the trip as well as detailed documentation about the procedures that he/she will have to sign before the treatment.

The assistant that are provided to you are not exclusive. However it is possible to get an exclusive assistant but this service will have an extra cost.

First consultation:
The date and the time for the treatment will be confirmed after the first consultation with the physician. If on the first consultation the need for additional procedures arises, the Patient Care advisors will prepare a new quotation.

Follow Up:
After the procedure, the physician will set appointments for the follow-up care and will inform the patient about the special precautions he/she will have to take when he/she returns home.

Departure:
The patient will be taken to the airport by the Companion on the day of his/her departure.

After the trip The Patient Care advisors will get in touch with the patient to check on his health and well-being.

Cancellation Policy:

Cancellation of the trip before traveling

If for any reason the patient decides to cancel the trip after having paid the deposit or the total package's cost, Nawab Medtron offers three alternatives:

The trip and services are cancelled and Nawab Medtron reimburses the total package's cost after deducting the administrative cost.
The patient may use the amount paid as a credit. The credit will expire in six months and may be used to pay any service offered by Nawab Medtron.
The patient may transfer the payment to another patient

Cancellation of the trip once in India
If once in India the patient decides not to go ahead with the procedure hired, he will be reimbursed the amount corresponding to the procedure. If the professional advises the patient not to undergo the procedure due to medical reasons, all the expenses incurred until the moment the physician makes this decision will be charged, but the rest will be returned to the patient. The patient will be informed about the expenses incurred. If special supplies were bought for the patient (prostheses or bandages, for example), he/she can take them with him/her.

Rescheduling:
If the patient must postpone the trip due to personal reasons after the deposit was made (50% of the package's total cost), he/she may ask for a reschedule. Nawab Medtron will stick to the original price for 4 months after the date in which the trip was postponed, but once that period elapses, the package's price could be modified. The deposit will be held and considered as payment on account.

The patient may ask for a rescheduling of the consultation dates only twice.

Payment transfer to a third party:

A patient, who has cancelled the trip after having made the payment, may transfer the money to a third party. In order to do this, the patient must state the recipient's personal information and the treatments this person wishes to undergo. The new patient will be given a new quotation. The deposit made by the original patient will be deducted from the total cost.

Nawab Medtron’ responsibility:

The medical team and its staff assume full responsibility. The patient will not hold Nawab Medtron responsible. If complications arise that will require additional interventions or extended hospitalization, the cost will be established by Nawab Medtron and paid by the patient. It is understood that, in plastic surgeries, there exists the possibility of discrepancies between the surgeon and the patient as regards the aesthetic results. It is understood that the physician will do his best to obtain the results that will best satisfy the patient’s expectations.

You agree to indemnify, defend and hold harmless Nawab Medtron and its affiliates and their respective officers, directors, employees, agents, licensors, suppliers and any third-party service providers against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any information you provide or from any violation of this Agreement by you